The Dexcom G7 Geofence

Dexcom G7 version 2.6

The Dexcom G7 is GEOFENCED for anyone who has not:

  1. Updated to the G7 app v2.6 or higher.  Dexcom released version 2.6 of the iOS and Android G7 apps on 2 December 2024, . 
  2. Logged into Dexcom on the G7/looping phone (and any back-up phones)

If you do not take these steps on the main looping phone and any backup phones, AND you are outside of your Dexcom Country of Residence, you will not be able to reinstall or update the G7 app unless you follow the Bypass instructions below.

It is urgent that you update to version 2.6 and log into your G7 account on your looping phone and any potential backups.

Dexcom G7 version 2.5 and earlier

Dexcom G7 app version 2.5 and earlier continue to be geofenced, so if you’re traveling outside of your home country and your phone is lost, stolen, broken or goes for a swim, or the app fails, you may not be able to easily reinstall the G7 app. This restriction has nothing to do with your particular home country.  It affects every country.If you are traveling and encounter this image, it means that you haven’t updated to version 2.6 and are now geofenced.  The steps below should get you up and running again.

Bypass Dexcom G7’s Geofence Using a GPS Location Changer and VPN

  1. Log in to your computer, and gather a pen and notepad to write down your app names and any usernames/passwords that you set up.
  2. Download the Dexcom G7 app on your phone.
  3. Download a VPN app to your phone. ExpressVPN (“VPN”) offers a 7-day free trial.  There are many other VPN options.
  4. Download a GPS changer software onto your computer. For example, iRocket (“GPS Changer”) offers 5 free uses; there are many other GPS Changer options.

    When you are ready:

    1. Change your phone location with your phone’s VPN app (from Step 3 above) to your home country.
    2. Change your phone location with your computer’s GPS Changer app (from Step 4 above) to your home country, by
      • Connecting your phone to your computer through a USB cable or WiFi, and
      • Following steps in tutorial.  Open your Dexcom G7 app to log in.
    3. When the Dexcom G7 app asks to use your location (all colors refer to the adjacent image):
      • Change Precise location to OFF (red).
      • Click Allow Once (yellow).
      • Click Next (green).
    4. Finish Logging into the G7 app.
    5. Cancel your Express VPN subscription immediately (iPhone Settings/Subscriptions). If you forget to cancel, you will be charged for 1 year – around USD $117.  Other VPNs may have different terms and conditions.

    Warnings:

    • Use at your own risk.
    • We have not evaluated whether these instructions comply with Facebook’s cybersecurity policies regarding GPS location software. Please be aware that copying and pasting the text into Facebook may result in policy violations. Using screenshots or link to this webpage is recommended.
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